Notice of Data Incident

JDC Healthcare Management LLC (“JDC”) is notifying individuals of an event that may affect the security of some personal information. While, to date, we have no evidence that information has been or will be misused, we are providing information about the event, our response to it, and resources available to help protect personal information.

What Happened?
On or about August 9, 2021, JDC became aware of a malware incident impacting certain company systems. We immediately worked to restore our systems and launched an investigation, with assistance from third-party computer forensic specialists, to determine the nature and scope of the incident. Our investigation remains ongoing but determined that certain JDC data was subject to unauthorized access and/or acquisition during the incident between July 27, 2021 and August 11, 2021. Therefore, we conducted a comprehensive programmatic and manual review of the potentially impacted information to determine the type of information and to whom it related. On January 10, 2022, we completed this review and began obtaining contact information to notify potentially impacted individuals about this event. We also worked to engage additional services and resources for these individuals. Although we are unaware of any actual or attempted misuse of your personal information, we are providing you this notice out of an abundance of caution.

What Information Was Involved?
While the investigation to determine the full scope of information affected is ongoing, the involved JDC systems may have contained the following types of information at the time of the incident: clinical information, demographic information (including Social Security numbers, driver’s license numbers, passport numbers, State ID numbers, and dates of birth), health insurance information, and financial information.

What Is JDC Doing?
JDC takes the confidentiality, privacy and security of the personal information in our care seriously. Upon learning of this incident, we moved quickly to investigate and respond to this incident, assess the security of our systems, restore functionality to our environment, and notify potentially affected individuals. As part of JDC’s ongoing commitment to the security of information, JDC is reviewing and enhancing existing policies and procedures to reduce the likelihood of a similar future event and has reported this incident to law enforcement.

What Can Individuals Do?
JDC encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and explanation of benefits and monitoring their free credit reports for suspicious activity and to detect errors.

For More Information.
We recognize that individuals may have questions that were not addressed. If you have additional questions, please contact (855) 568-2158 Monday through Friday, from 8:00 a.m. to 5:30 p.m. Central Time, excluding major U.S. holidays.

This site is available for individuals who believe they may have been impacted by this incident to activate identity monitoring services.

Activate Adult Identity Monitoring Services:

You have been provided with complimentary access to the following services from Kroll:

Single Bureau Credit Monitoring

You will receive alerts when there are changes to your credit data—for instance, when a new line of credit is applied for in your name. If you do not recognize the activity, you’ll have the option to call a Kroll fraud specialist, who will be able to help you determine if it is an indicator of identity theft.

Fraud Consultation

You have unlimited access to consultation with a Kroll fraud specialist. Support includes showing you the most effective ways to protect your identity, explaining your rights and protections under the law, assistance with fraud alerts, and interpreting how personal information is accessed and used, including investigating suspicious activity that could be tied to an identity theft event.

Identity Theft Restoration

If you become a victim of identity theft, an experienced Kroll licensed investigator will work on your behalf to resolve related issues. You will have access to a dedicated investigator who understands your issues and can do most of the work for you. Your investigator will be able to dig deep to uncover the scope of the identity theft, and then work to resolve it.

You have until August 17, 2022 to activate your identity monitoring services.

For more information about Kroll and your Identity Monitoring services, you can visit info.krollmonitoring.com.

Activate Minor Identity Monitoring Services:

You have been provided with complimentary access to the following services from Kroll:

Minor Identity Monitoring

Minor Identity Monitoring detects when names, addresses, and credit information is associated with your child’s Social Security number. An alert will be sent to you when activity is detected. The presence of a credit file may be an indicator of identity theft or fraud for children who, as minors, should not have a credit history.

Fraud Consultation

You have unlimited access to consultation with a Kroll fraud specialist. Support includes showing you the most effective ways to protect your identity, explaining your rights and protections under the law, assistance with fraud alerts, and interpreting how personal information is accessed and used, including investigating suspicious activity that could be tied to an identity theft event.

Identity Theft Restoration

If you become a victim of identity theft, an experienced Kroll licensed investigator will work on your behalf to resolve related issues. You will have access to a dedicated investigator who understands your issues and can do most of the work for you. Your investigator will be able to dig deep to uncover the scope of the identity theft, and then work to resolve it.

You have until August 17, 2022 to activate your identity monitoring services.

For more information about Kroll and your Identity Monitoring services, you can visit info.krollmonitoring.com.

JDC Healthcare Management LLC (“JDC”) - Frequently Asked Questions